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Case Study Mid-Market Freight Forwarder

End-to-End RFQ Lifecycle Automation — From Inbox to Vendor Negotiation

End-to-end procurement-side RFQ lifecycle automation — from incoming RFQ intake through vendor selection, distribution, quotation capture, and HITL negotiation. Unlike sell-side RFQ intelligence (customer-facing quote completion), this system automates the buy-side vendor management workflow.

70% Reduction in manual RFQ processing time

The Challenge

What They Were Dealing With

The full RFQ lifecycle — from initial email intake through vendor selection, rate collection, and negotiation — was managed through a patchwork of manual email threads, spreadsheets, and phone calls. Each step required human coordination, leading to slow turnaround, inconsistent vendor evaluation, and dropped follow-ups.

What We Built

The System

1

Email monitoring and classification — detects and categorises RFQ-related emails across the operations inbox

2

Intelligent data extraction — pulls structured RFQ fields from unstructured email content and attachments

3

Automated RFQ creation — generates standardised RFQ records from extracted data

4

Vendor selection engine — matches RFQ requirements against vendor capabilities, past performance, and lane coverage

5

Automated RFQ distribution — sends structured RFQ requests to selected vendors via email

6

Quotation capture — parses vendor responses and extracts rate data into a structured comparison format

7

Automated follow-ups — tracks vendor response status and sends timed follow-up reminders

8

Human-in-the-loop negotiation — surfaces structured vendor comparisons for operators to make final negotiation decisions

Results

Measurable Impact

70%

Reduction in manual RFQ processing time

End-to-end RFQ lifecycle from intake to vendor selection automated

4x

Faster vendor distribution

RFQs distributed to qualified vendors within minutes, not hours

95%

Vendor response rate

Automated follow-ups ensure near-complete vendor participation

50%

Faster time to best price

Structured comparison eliminates manual rate compilation

Tech Stack: PythonLangGraphAzuren8nOpenAI

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